At Simplytheorganic, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.

 

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1. Returns

• Eligibility: You have 14 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Process: To initiate a return, please Whatsapp us at +92 312 5542424 with your order number and reason for return. We will provide you with instructions on how to return your item.
• Shipping Costs: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

2. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will process your refund into your desired account number.

3. Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same item. Please WhatsApp us at +92 312 5542424 to arrange an exchange.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please Whatsapp us at +92 312 5542424